Finance support
Deposits, withdrawals and payment requirements.
Frequently asked questions
What are the deposit and withdrawal limits?
For withdrawals, the published limits are $20 minimum and $4,000 maximum per transaction, subject to variation by currency.
Standard requires a minimum deposit of $15. Pro requires $100 for the first deposit to activate the account.
How do I request a withdrawal?
Your account must be fully verified. Complete these requirements before requesting a withdrawal:
- Submit a complete bank statement, except for clients in Malaysia.
- Provide bank details for the available Payment Service Provider (PSP).
- For USDT withdrawals, submit a selfie holding your wallet address.
Once these details are approved, you can submit the withdrawal request through your client area.
How long does it take for a withdrawal to reflect in my bank account?
After approval, withdrawals typically take 1–3 business days to be processed by your local bank. Please check your account within this period.
Are withdrawals processed on weekends?
No, withdrawal requests are only processed on weekdays. Any requests made during the weekend will be carried over to the next working day for approval.
Are there deposit or withdrawal fees?
No deposit fees are charged. A Payment Service Provider (PSP) may charge a withdrawal fee; no additional broker fee is imposed.
USDT withdrawals may incur TRC-20 network fees. Check the payment-method details and the fee shown before processing.
Published support guidance. Account terms, eligibility and payment-method conditions still apply. For your specific account, check the client area or contact support.
Need help with
your account?
For help with a specific account or transaction, contact our team. Verification documents and account changes belong in your client area.