Deposit & withdrawal support
Payment methods, limits, fees and processing times.
Frequently asked questions
What is the minimum deposit amount?
The minimum deposit is $15 for Standard accounts and $100 for Pro accounts (first deposit). This applies to all payment methods.
What is the maximum withdrawal?
The maximum withdrawal per transaction is $4,000 for bank transfers, DuitNow QR, and e-wallets. Higher limits may apply for specific cases; contact support for details.
Who can open an account with Loyal Primus?
You must be over 18 and have a valid bank account or supported payment method. Account opening is subject to verification, regional availability and the applicable account terms.
Read the Terms of Business and the regional restrictions in our legal disclosures before applying.
Are there any hidden charges?
We charge no deposit fees. Withdrawal fees vary by method and are disclosed before processing. Trading costs depend on your account, and dormant accounts incur a monthly maintenance fee.
How are crypto (USDT) withdrawal fees calculated?
Crypto withdrawals (USDT) incur TRC-20 network fees, which depend on blockchain congestion. Fees are shown at the time of withdrawal.
Are there fees for inactive accounts?
Yes. After three continuous months with no transactions, an account is classified as dormant and charged $25 per month. If the available balance is below $25, the remaining balance is deducted. No maintenance fee is charged when the free balance is zero.
See clause 34 of the Terms of Business for the full conditions, including removal of inactive accounts with a zero balance.
When will my deposit appear?
Deposits via bank transfer, DuitNow QR, e-wallets, or USDT are typically instant, though some providers may take up to 24 hours.
When will I receive my withdrawal?
Withdrawals are processed within 1–3 business days, depending on the payment method and provider processing times.
What affects transaction processing times?
Processing times vary based on payment provider policies, bank holidays, or verification requirements. Most transactions are completed promptly.
What crypto network is supported?
USDT deposits and withdrawals use the TRC-20 network. Check the network and destination details in your client area before making a transfer.
Is it safe to deposit via your portal?
The client portal uses an encrypted HTTPS connection. Access it through the official client-area link.
Regulatory protections depend on the legal entity serving your account. Read the FSCA information and check the entity named in your Terms of Business. Encryption and regulation do not remove trading risk.
What should I do if my deposit doesn’t appear?
Contact support promptly with your transaction details. The published support target is to investigate and resolve missing deposits within 24 hours.
How can I update my payment method?
You can update your payment method in your account settings or contact support for assistance with verification.
Published support guidance. Account terms, eligibility and payment-method conditions still apply. For your specific account, check the client area or contact support.
Need help with
your account?
For help with a specific account or transaction, contact our team. Verification documents and account changes belong in your client area.