Confirming your identity
A government-issued photo ID helps establish who is opening the account.
Identity checksFSCA regulation & client protection
Understand your
account protections.
Learn about regulation, client checks and the protections that apply to your trading relationship.
Explore our approach01 / Understand the framework
FSCA regulation
and your account.
The Financial Sector Conduct Authority oversees the conduct of financial institutions in South Africa, with a focus on fair treatment and market integrity.
Loyal Primus is regulated by the FSCA under FSP No. 51830. Our South African licensed address is in Newlands, Cape Town. Check the legal entity and authorised services that apply to your account.
Read our published regulatory information
Financial Sector
Conduct Authority
FINANCIAL SERVICES PROVIDERFSP No. 51830
LICENSED ADDRESS
First Floor, Kildare Centre
C/O Kildare Road and Main Street
Newlands, 7700, Cape Town
South Africa
Verify the provider’s legal name, current status and permitted services in the official register.
Visit the FSCA register About the regulator ↗02 / A considered start
How we verify
your account
Our AML policy sets out how we identify clients and review activity. Here’s what that means when you get started.
Verifying your details
Proof of address and supporting information form part of our client verification process.
What we request
A clear process, from the start.Payments in your name
Deposits must come from a bank account, card or wallet registered in your name.
Funding requirementsOngoing reviews
Client activity is reviewed for suspicious transactions and unusual patterns.
Transaction monitoring03 / Follow the details
Client funds
and payment checks.
How funds are held, where payments come from and why a transaction may need a closer look.
Client funds
Segregated client accounts
Our published FSCA information describes the use of segregated client accounts. Ask which arrangements apply to the entity holding your account and how they operate.
Segregation does not remove trading risk or guarantee the return of funds.
Read the published information
Payment checksYour account.
Your account.
Your payment method.
Our AML policy requires deposits and withdrawals to use verified payment methods belonging to the account holder. Transfers between accounts owned by different people are not permitted.
Read the funding requirementsTransaction reviewsWhen transactions
When transactions
need a review
Transactions may be delayed, refused or cancelled if suspicious activity is identified. The AML policy explains our review process and reporting obligations.
Read about transaction monitoring
04 / Your everyday habits matter
Protect your account access
Go directly to the official portal. Keep your sign-in details private. Take a moment to check before you act.
Loyal Primus · Illustrative trading interface
Know where you sign in
Use the official client portal rather than a link in an unexpected message.
Your credentials stay yours
Keep passwords and recovery codes private, including when asking for help.
Be wary of urgency
Unexpected payment instructions deserve a second look. Check through an official channel.
05 / Your personal information
How we handle
your information
Know what information is collected, how it is used and when it may be shared. Our Privacy Policy brings those details together, including how to contact us about your information.
Read our Privacy PolicyAn important distinction
Regulation matters.
So does understanding risk.
Regulatory oversight and client checks do not make trading risk-free. Leveraged products can result in losses. Review the risks, charges and terms that apply to your account before you decide to trade.
Know what you’re agreeing to
06 / A clear next step
Something
doesn’t feel right?
Find help with account access, a payment or an unexpected message. Start with the official support channels.
Find the right supportYour questions, answered
Common questions.
What does the FSCA do?
The Financial Sector Conduct Authority regulates market conduct in South Africa. Its mandate includes supporting the integrity of the financial system and promoting fair treatment of financial customers.
Learn about the FSCA ↗How do I check the regulation that applies to my account?
Use FSP No. 51830 to search the official FSCA register, then compare its legal name, status and authorised services with the entity in your account agreement. A brand name alone does not establish which entity serves your account.
The Terms of Business supplied on this website name a Saint Vincent and the Grenadines entity. Confirm your own contracting entity with Loyal Primus if it is unclear.
Open the FSCA register ↗Does regulation guarantee my money or trading returns?
No. Regulation is not a guarantee of trading performance or an assurance that you cannot lose money. Do not assume that deposit insurance or compensation arrangements apply to your trading account. Check the protections and risks in your agreement.
Read the Terms of Business ↗Why am I asked for identity documents?
Our AML policy requires identification and address verification before activation. These checks help establish who owns an account and support client due diligence. Use official account channels for document uploads.
Review the verification requirements ↗What if a payment or message looks suspicious?
Stop and verify before taking further action. Go directly to the official portal or contact page. Keep the message and transaction reference for your enquiry, but do not share passwords, recovery codes or full card details.
Find account support ↗Where can I raise a complaint or regulatory concern?
Contact Loyal Primus with a clear description and any relevant references. For a concern involving a South African regulated entity, the FSCA provides an enquiries channel. The appropriate route depends on the entity, service and nature of your concern.
Contact Loyal Primus ↗Contact the FSCA ↗Keep the details close
Read your account policies
Regulatory overview based on Loyal Primus’s published information and the FSCA’s remit. FSP No. 51830 and the licensed address are provided by Loyal Primus. Account requirements are set out in the linked policies. Confirm the applicable entity and terms for your account.
Studio artwork: Loyal Primus. Phone scene: adapted reference composite. Support photography: RDNE Stock project / Pexels.